Tafeel considers Customer Satisfaction to be a top priority, and believes that the future success depends on the high level of customer satisfaction generated through the company’s support operations.

Our team follow the latest standards to maintain all its products and assets (Technology, Software Documentation, Testing Results, and Production Line). Every line of code is well documented and maintained in line with global quality standards.

Tafeel DeskPro Support System delivers registered tickets automatically to the allocated Support Coordinator at Tafeel to take necessary steps per the priority classifications of tickets and the response times agreed upon in our SLA.

The Online Support System provides both parties with real-time and online reporting of all tickets, status, and response time.